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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Sound no picture light is on front of tv, no let me check,

Customer Question

Sound no picture light is green on front of tv
JA: What's the make and model of your tv? Have you had any issues with the sound before?
Customer: no let me check
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Model WD60738 serial 115473
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just black screen. Started a couple od days ago picture started to get dark. We have Direct tv wondering if it is the box
JA: Is there anything else the TV Technician should be aware of?
Customer: no
Submitted: 2 months ago.
Category: TV
Expert:  Mike G. replied 2 months ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

How long have you had your tv? Has the tv ever been serviced or parts replaced?