TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Cannot get audio with chromecast, Pioneer elite pro ro6u…

Cannot get audio with...

Cannot get audio with chromecast

Technician's Assistant: What's the model number of your TV? How old is it?

Pioneer elite pro ro6u media receiver with vsx 1015 audio component. About 14 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Tv menu is fine tv works well with everything. Just trying to set up chromecast

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

New problem when trying to set up chromecast just hours ago. Tv on regular cable is fine.

Technician's Assistant: Is there anything else the TV Technician should be aware of?

I don't know. This tv has 3 components, plasma tv, media receiver and audio receiver.

Show More
Show Less
Ask Your Own TV Question
Customer reply replied 1 year ago
The cable box has an hdmi cable going to the media receiver and a separate digital audio cable going to the audio receiver.
Customer reply replied 1 year ago
Chromecast just plugs in to the media receiver. No connection to the audio receiver.
Answered in 23 minutes by:
7/7/2017
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,346
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Ask Your Own TV Question
Customer reply replied 1 year ago
Ok

You are missing an important connection here, as there is no way for the chromecast audio to get to the surround receiver.
You'd need to add a separate optical cable from the digital audio out port on the media unit to the surround receiver, similar to what you did for the cable connection.

Ask Your Own TV Question
Customer reply replied 1 year ago
I have that in place.

I'm talking about from the media receiver, not from the cable box.

You also have to go into the media receiver menu and set the input modes to look for the hdmi input for audio for the chromecast.

Even then though, this still is not likely to work as these old pioneer tvs did not fully support hdmi connectivity and had difficulty with being able to output audio from digital (hdmi) sources.

If this setting doesn't help, you wouldn't be able to use the chromecast in this configuration. Your best option at that point would be to either go with a different streaming device that has an external audio port on it, or to upgrade your receiver to a newer model that supports hdmi. I can give recommendations for either, if necessary.

Ask Your Own TV Question
Customer reply replied 1 year ago
Cable goes from optical digital out on media unit to "in 2" on the receiver

okay that is fine to start for the physical connection, the receiver needs to be set to the correct input now, and the media receiver needs to be set to accept the hdmi audio and video input both from the same port.

Ask Your Own TV Question
Customer reply replied 1 year ago
Can you help with that?
Customer reply replied 1 year ago
The tv menu is set to hdmi digital audio.
Customer reply replied 1 year ago
What streaming device would you recommend. I'm planning to cut the cord with cable in the future.

That is the correct setting, thanks for checking, so if that isn't working really the only model that would work for you is the roku ultra, you can get one on amazon here: http://amzn.to/2tXyEC3

this model is necessary because it is the only one with both hdmi and optical, which you'll need to split (hdmi to tv, optical to the receiver).

Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,346
Experience: Custom home theater installer, authorized dealer top brands.
Verified
Nathan and 87 other TV Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,346
31,346 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I want to connect a chromecast device to my elite pioneer TV
I want to connect a chromecast device to my elite pioneer TV but can't find the HDMI port … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I HAVE A PRO RO6U MEDIA RECIVER BUT MY HDI PORT ARE NOT
I HAVE A PRO RO6U MEDIA RECIVER BUT MY HDI PORT ARE NOT WORKING. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a pioneer Elite monitor and tuner. The DVR and Apple
I have a pioneer Elite monitor and tuner. The DVR and Apple TV are hooked up through HDMI 1 and 2 respectively. I have sound but no picitre even though the TV is turned on. It says "no input signal" … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Pioneer elite 1130HD plasma (circa 2006) paired
Customer: I have a Pioneer elite 1130HD plasma (circa 2006) paired with an PRO-RO6U media receiver. I have a monster power surge protector on the unit, but we had a power cycle today and after power c… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have a pioneer PDP-RO6U plasma tv. Do I need to keep the TV tuner connected thru my AV r
I have a pioneer PDP-RO6U plasma tv. Do I need to keep the TV tuner connected thru my AV receiver when I have a cable box? By the way I'm retired Army… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
We have a Pioneer Elite Pro-1120 HD, purchased in 2004. Our
We have a Pioneer Elite Pro-1120 HD, purchased in 2004. Our Verizon box, DVD player and Yamaha amplifier all work OK and operating through Input 1 I tried to connect Chromecast HDMI device through bot… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a pioneer elite plasma display with a pioneer elite
I have a pioneer elite plasma display with a pioneer elite media receiver PRO-RO5U and pioner direct energy power amplifier VSX-1018AH. When I turn the TV on, I get audio but no video. The only thing … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Hello, I recently subscribed to netflix on my macbook pro.
Hello, I recently subscribed to netflix on my macbook pro. My problem in I want to watch the movies on my pioneer elite HDTV (about 8 years old). Our cable provider is direct tv and and we have a dvr … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Pioneer HD Plasma TV. It seems that the HDMI input
I have a Pioneer HD Plasma TV. It seems that the HDMI input on the media receiver (PDP-RO6U) has stopped working... other functions and inputs still seem to be working. How can I fix this?… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a Pioneer PDP 504PG with no receiver box is there anyway
I have a Pioneer PDP 504PG with no receiver box is there anyway of having this tv work by a different brand receiver box or wired different ?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Pioneer Elite TV and am trying to hook up my Apple
I have a Pioneer Elite TV and am trying to hook up my Apple TV. I have plugged the HDMI cable from the Apple TV into the Pioneer Elite Pro-RO6U Receiver. What do I do next? Not sure what settings I ne… read more
Nathan
Nathan
Installer
Bachelors of Science
31,346 satisfied customers
we moved and I am setting up my pioneer elite pro-1410hd plasma
we moved and I am setting up my pioneer elite pro-1410hd plasma monitor. I have cable and get picture fine. I run the speakers thru my receiver. I cannot get sound. I am using a hdmi cable to connect … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
We Have a Pioneer Elite TV (PRO-RO6U media receiver [Nov. 2005]
We Have a Pioneer Elite TV (PRO-RO6U media receiver [Nov. 2005] and Plasma Display Model PRO436DU0). This receiver has two HDMI inputs (input 1 and the default input 3). Bought an iPad about a month a… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
i have a pioneer elite pro-506pu and a pioneer receiver pro-ro6u
i have a pioneer elite pro-506pu and a pioneer receiver pro-ro6u and i am trying to hook up my apple tv using HDMI and a digital audio cable. I get no picture and no sound when I connect the cables fr… read more
Bluextc89
Bluextc89
Owner
Vocational, Technical or Trade Scho
243 satisfied customers
I have a Pioneer 50 inch Elite pro 1130 HD plasma tv that has
I have a Pioneer 50 inch Elite pro 1130 HD plasma tv that has the main board burnt out in the receiver. It's from a pro RO6U. The quote I got for repairs was way high. I did pay over $5500 for this tv… read more
Frank the tv man
Frank the tv man
Associate Degree
971 satisfied customers
My Mitsubishi DLP tv has 3 HDMI inputs. I currently have a
My Mitsubishi DLP tv has 3 HDMI inputs. I currently have a setup where everything in plugged into my Pioneer Elite reciever then I have a HDMI cable from the reciever to the TV (Everything is connecte… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Pioneer Elite PRO1130 HD with a PRO RO6U Media Receiver
I have a Pioneer Elite PRO1130 HD with a PRO RO6U Media Receiver and am trying to hook up a Wii so it will play on the big screen. I do not have component video cables and am hooking into the Input 1 … read more
Al-Moderator
Al-Moderator
High School or GED
i HAVE A 50 pIONEER ELITE HD TV WHICH WAS MANUFACTURED IN
i HAVE A 50" pIONEER ELITE HD TV WHICH WAS MANUFACTURED IN 11/05. mODEL PRO-1130. i NEED TO KNOW WHAT MEDIA RECEIVERS ARE COMPATIBLE WITH THIS SCREEN. IT ORIGINALY CAME WITH A PRO-RO6U.… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x