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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15028
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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My Samsung smart tv 42" keeps going from regular screen to a

Customer Question

my Samsung smart tv 42" keeps going from regular screen to a faded darker screen
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: less than a year from Costco I will try unplugging as suggested
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes just using as a tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: a weeks normal tv
JA: Is there anything else the TV Technician should be aware of?
Customer: thank you for your help
Submitted: 4 months ago.
Category: TV
Expert:  Anthony_Infotech replied 4 months ago.

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Expert:  Anthony_Infotech replied 4 months ago.

Those initial questions are aut-generated you are now with a live tech my name is ***** ***** follow my guidelines thanks

Now please do this>>

Please reboot any satellite or cable box you may be using by un-plugging the box from wallpower wait 5 mins then re-plug back in again do the same with the TV at the same time, let everything boot back up (usually 3 to 5 mins) then let me know if anything changes please