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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Samsung curve is frozen on red X with an 8 below

Customer Question

My Samsung curve is frozen on red X with an 8 below it...every heard of this?
JA: What's the model number of your TV? How old is it?
Customer: its a 60 inch curve and i have had for 3 years...where would i fing the model number
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes..my only issues is with the ATT input
JA: How long has this been an issue? What happened right before this popped up?
Customer: it just started late last night and i had just hooked up my playstation to play madden right before....when i turned off ps3 and tried to switch back to ATT this happened
JA: Is there anything else important you think the TV Technician should know?
Customer: no
Submitted: 4 months ago.
Category: TV
Expert:  Mike G. replied 4 months ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

Are you with the tv right now?

Is it on the screen right now?

Expert:  Mike G. replied 4 months ago.

Are you having website difficulties preventing you from replying?

Customer: replied 4 months ago.
IM HERE...i am with the tv right now and yes it is on the screen
Expert:  Mike G. replied 4 months ago.

Please try this:

-leave the tv On

-locate the POWER cord for the att tv box/dvr and unplug it

-count to 10 then plug it in

-watch the tv screen as the att box boots up

REPLY back here and tell me what happens.

Expert:  Mike G. replied 4 months ago.

Have you had a chance to try what I suggested yet