Facing TV Problems? Ask a TV Technician.
Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you with the tv right now?
Is it on the screen right now?
Are you having website difficulties preventing you from replying?
Please try this:
-leave the tv On
-locate the POWER cord for the att tv box/dvr and unplug it
-count to 10 then plug it in
-watch the tv screen as the att box boots up
REPLY back here and tell me what happens.
Have you had a chance to try what I suggested yet