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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Getting netflix Code: NW-1-19, 43uj63. Had it for a month,

Customer Question

Getting netflix Code: NW-1-19
JA: What's the model number of your TV? How old is it?
Customer: 43uj63. Had it for a month
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No. Internet works with other devices
JA: How long has this been an issue? What happened right before this popped up?
Customer: Two days ago
JA: Is there anything else important you think the TV Technician should know?
Customer: On Xfinity
Submitted: 1 month ago.
Category: TV
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Does the tv show as connected to the xfinity wifi network?
Are you able to access any other apps on the tv currently, such as amazon, hulu, youtube, etc?