Facing TV Problems? Ask a TV Technician.
Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you with the tv right now?
Ok, generally we recommend unplugging the tv for at least 3-5 minutes. 30 seconds is not long enough to drain the residual power. Can you try 3 minutes now and let me know what happens?
Have you had a chance to try what I suggested yet?