I have a Sanyo LED tv
model # DP42D23 It has sound but no picture. Was working fine when last turned off. Then when I turned it on there was no picture. This TV is 3 yrs. old and purchased at WalMart. Can you help me?
JA: Can you guesstimate how old your Sanyo is? And just to clarify, what's the exact model?
Customer: Model #DP42D23 Sanyo. It is 3years old.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: This is also connected to another Tv in another room We have fiber optic Wi-Fi. The other tv works fine. When I change channels or use the guide it works fine on the other tv. The volume control
works on the affected tv, in fact all the controls work on the affected tv, it just has no picture.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I shut the tv off last night, when I turned it on this morning it had sound but no picture.
JA: Is there anything else important you think the TV Technician should know?
Customer: I can't think of anything else.