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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We moved recently and our, Vizio 37 inch tv now has no

Customer Question

Hi Pearl, We moved recently and our
JA: What's the model number of your TV? How old is it?
Customer: Vizio 37 inch tv now has no picture but good sound. It worked after the move for several months. Could this be fixed or can I approach the solution somehow myself? Thanks in advance for your help.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Model #VO37LFHDTV10A
JA: How long has this been an issue? What happened right before this popped up?
Customer: TV menu does not work-We bought a new Vizio about a month ago to replace until we had time to address the problem. Problem exists wherever it is plugged in. Nothing happened-after it was turned off the night before, the next day picture was black.
JA: Is there anything else the TV Technician should be aware of?
Customer: Nothing I can think would relate to problerm.
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

Turn On TV to get sound and perform following test please.

- Do you see a dim picture if you shine a flashlight on the screen at an angle?

Thanks.