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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Sony Bravia tv color is all off I can't figure out how to

Customer Question

Hello - My Sony Bravia tv color is all off I can't figure out how to reset it
JA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?
Customer: where can I find the model?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it has happened off and on for about a month and it has stayed this way for about a week and a half I have tried using the remote to find color settings but it does nothing I just unolugged it to reset
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: TV
Expert:  Aric replied 2 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 2 months ago.

Reply back with the following:

1) Model Number off back of TV.

2) Age of set.

3) What is connected (cable box, etc.)?

4) If you use the SONY remote and pull up menu- is menu color off too?

Customer: replied 2 months ago.
Tv is mounted on wall
Not sure how old as we got it from someone else
Connected to dish DVr
Color on menu seems normal. D.C. Color
Is too bright something. Words are ok but images not
Expert:  Aric replied 2 months ago.

Okay there are no specifics posted to allow me to help. I will opt out.

Expert:  Nathan replied 2 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Do you have anything else connected to the tv (or that you could connect) to test further, something other than dish, such as a dvd player, games, apps, etc?
Most tv wall mounts will tilt or rotate enough to allow you to see the model on the back if you can please look for that.