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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Our Visio controller is not working and we have changed out

Customer Question

Our Visio controller is not working and we have changed out the batteries already and it did not help
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: Well we bought it about 4 years ago
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The controller does not work on anything
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 weeks
JA: Is there anything else important you think the TV Technician should know?
Customer: No not that we think of at the moment
Submitted: 2 months ago.
Category: TV
Expert:  Jack replied 2 months ago.

Hi , I`m Jack , I will be helping you today
Could you please send me a hello so i know you see my reply ?

Note that I need time to type and research for parts and info if needed so don't be surprised if there are delays between replies
Also ,Could you please give me the model number written on the tv`s back cover ?

Expert:  Jack replied 2 months ago.

Is the tv working normally otherwise ?

By the way , i do not send offers myself , they are automated by the website