How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I did what you said to do. now i don't have a picture or

Customer Question

I did what you said to do. now i don't have a picture or anything on the screen. Just a blue screen.
Submitted: 1 month ago.
Category: TV
Expert:  Jack replied 1 month ago.

You did not turn off HDMI 2 i hope ?

If so then go back in the menu and set it back on

Expert:  Jack replied 1 month ago.

How do you mean no picture ??

You still have hdmi 2 active yes ?

Expert:  Jack replied 1 month ago.

If you haven`t got your picture back then press and hold the power button directly on the TV's front panel for 10 secs and this will reset the system