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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It appears the my TV has lost it's connection to Netflix.

Customer Question

Thank you. It appears the my TV has lost it's connection to Netflix. Netflix said I had to get in touch with you to learn how to reconnect to my Sony Smart TV
JA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?
Customer: Let's see. It is a new TV. Model # Where do I look for it
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has been going on for three weeks. I did not time to call. I just called Netflix and they said I needed to get in touch with you. I can try and look for the model # on the computer using my contact list, however, I do not want to loose my connection to you.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No, my TV is receiving its channels and all else seems to be working well.
Submitted: 4 months ago.
Category: TV
Expert:  Jason Jones replied 4 months ago.


As it stands, the problem can have a few possible culprits.

First off, is the TV currently connected to the network either wireless or with a network cable?

- Jason