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Jack, Technician
Category: TV
Satisfied Customers: 9578
Experience:  40 years experience as audio,video repair and installation tech
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I need a "factory re-set. its a Sony smart tv. I don't know

Customer Question

I need a "factory re-set.
JA: What's the make/model of your device? How old is it?
Customer: its a Sony smart tv. I don't know where to fin the model number
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 24 hours. Cannot connect to Netflix
JA: Anything else you want the electronics expert to know before I connect you?
Customer: My Netflix is working on my iPad and my computer but not on my tv
Submitted: 2 months ago.
Category: TV
Expert:  Jack replied 2 months ago.

Hello, My name is ***** ***** I'll be helping you with this.

How old is this sony approx. ?

Expert:  Jack replied 2 months ago.

If it is less then 3 or 4 years old i will give you the procedure without the model number and your tv will be back at first time setup which means everything including your network info and password ***** have to be re-entered

By the way , the phone and other offers are automated by the website , not sent by me

Customer: replied 2 months ago.
Four years old
Customer: replied 2 months ago.
No, I will continue on my ipad
Expert:  Jack replied 2 months ago.

O.k then try this , point the remote at the tv then press and hold the arrow up while you press POWER directly on the tv

The tv will turn off and come back on at first time setup

You may also see the word reset on the screen depending on the model

Customer: replied 2 months ago.
Netflix told me I just need a "factory re-set"
Expert:  Jack replied 2 months ago.

That is what i just gave you , factory /out of the box condition

Expert:  Jack replied 2 months ago.

You can also check this if it applies to your model ;

  1. press the HOME button.
  2. Select Settings
  3. Select Network .
  4. Select Refresh Internet Content .
Customer: replied 2 months ago.
Athank you. I am elderly and not very technical about these things
Expert:  Jack replied 2 months ago.

If that answers your questions for now then PLEASE DO TAKE THE TIME TO RATE (stars above and submit), it does not close this post , you can come back at any time without additional charges if you have further questions or need help and it gets this independent tech. paid for his time helping you .

Expert:  Jack replied 2 months ago.

Any questions on this ?
Remember that you can come back here at any time after rating (no additional charges) if you have other questions related to that

If not for now then PLEASE DO RATE , it doesn`t cost you anything more and I get paid for my time.