we phiilips 4k smart tv
that has netflix utube, etc. utube come on opens ok to find the video to watch, it wont play, states some thing about channels? does it have to be on a certain source, HDMI
II, tuner or hdmi 1?, thanks Bob
JA: Can you guesstimate how old your Philips
is? And just to clarify, what's the exact model?
Customer: dec of 2016
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
JA: How long has this been an issue? What happened right before this popped up?
Customer: I had help yesterday on phone srtting up nre internet and netflix account cannot find case #***** sorry, bob mccarthy, 77-578-1318
JA: Is there anything else the TV Technician should be aware of?