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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14772
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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I have a blank screen. It's a Philips TV. Not sure of the

Customer Question

I have a blank screen.
JA: What's the model number of your TV? How old is it?
Customer: It's a Philips TV. Not sure of the model.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu does not work.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Worked fine last night. Guests turned it off. Then guests turned it on this morning and nothing on TV. There was sound but then I hit source to see if that was the problem. Sound went away and I can't get it back and screen is still black.
JA: Is there anything else important you think the TV Technician should know?
Customer: Menu does nothing. No buttons on the TV remote do anything.
Submitted: 2 months ago.
Category: TV
Expert:  Anthony_Infotech replied 2 months ago.

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Expert:  Anthony_Infotech replied 2 months ago.

If you press the menu button of the sets OWN remote control does the menu come up please?

Anthony

Expert:  Anthony_Infotech replied 2 months ago.

At some point you may be offered a phone call option ,I am not available by phone at this time (message is sent by the site not me) however if you use the option another tech may be able to help you that way, you can accept or reject the offer, I only am using this format of typing today.

If you press the menu button of the sets OWN remote control does the menu come up please?

Anthony

Customer: replied 2 months ago.
No menu button does not work. However, I have been able to change the source from HDMI 1 to HDMI 2 just by using the buttons and knowing what will happen on the remote. Get sound from both inputs but no picture from either.
Expert:  Anthony_Infotech replied 2 months ago.

Can you see any visible light at all on the display even in a darkened room?

Customer: replied 2 months ago.
i gave up. Bought a new TV.
Expert:  Anthony_Infotech replied 2 months ago.

OK no problem if you need any more help let me know

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