Tv was in and working, then went fuzzy and then black. Have unplugged and plugged it. Everything else comes on ...and TV is on, but no picture, just black screen
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Panasonic TCP50S30 plasma
purchased in 2011 (I'm looking at the receipt!)
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I am using a harmony universal remote....all other devices working (audio etc). I can hear, change channels etc but black screen. I tried menu and I'm betting it went to menu, but screen is black so who knows?
JA: How long has this been an issue? What happened right before this popped up?
Customer: We were watching recorded tv show on PVR. Show started to go wonky (fuzzy) then screen just went black. We still had audio
JA: Is there anything else the TV Technician should be aware of?
Customer: Don't know