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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The picture is and and the sound also, Im not quite for sure

Customer Question

The picture is and and the sound also
JA: What's the model number of your TV? How old is it?
Customer: Im not quite for sure but the picture is jumping
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I unpluged it and it is doing the same thing
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working fine and when we came home we turned it on it was doing that
JA: Is there anything else important you think the expert should know?
Customer: No thats all i know
Submitted: 4 months ago.
Category: TV
Expert:  Shahid replied 4 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 4 months ago.

I'm sorry you're having trouble with it, I need more info to troubleshoot the problem.
1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?