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Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Its having trouble connecting to the internet, 55pfl4909, tv

Customer Question

its having trouble connecting to the internet
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: phillips 55pfl4909
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: tv menu works, can connect other devices to the wireless except tv. worked fine with Comcast now have Fairpoint and wont connect... called IT said it was a TV problem...
JA: How long has this been an issue? What happened right before this popped up?
Customer: this is the only tv we own with wireless capabilities
JA: Is there anything else the TV Technician should be aware of?
Customer: not sure at this moment
Submitted: 1 month ago.
Category: TV
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me the error message you get when it fails to connect to the wifi network?

Please let me know

Thank you