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Pete, Electronic Engineer
Category: TV
Satisfied Customers: 17268
Experience:  Over 16 years of experience installing and repairing electronics.
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I'm having the same dtv.enclave issue on my KD65X8500 & it's

Customer Question

Hey, I'm having the same dtv.enclave issue on my KD65X8500 & it's infuriating! I also can't play anything from my google play library help please!!
JA: What's the model number of your TV? How old is it?
Customer: I'm sure it's a 2017
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Only on google play, my Netflix works fine & we don't use sat tv or cable
JA: How long has this been an issue? What happened right before this popped up?
Customer: About a week, just happened outta the blue
JA: Is there anything else important you think the TV Technician should know?
Customer: My movies on google play still work on my tablet & cell
Submitted: 1 month ago.
Category: TV
Customer: replied 1 month ago.
Why did you just charge me $40 when you said it was only $5?!
Expert:  Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 1 month ago.

can you please describe the issue in more detail?

Are you getting an error message?

Expert:  Pete replied 1 month ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.