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Jack
Jack, Technician
Category: TV
Satisfied Customers: 9386
Experience:  40 years experience as audio,video repair and installation tech
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My model 72MX196 sound keeps going out and i must turn off

Customer Question

My model 72MX196 sound keeps going out and i must turn off tv to get it back. Help
JA: Is this happening with internal or external speakers?
Customer: and sound bar
JA: Did you try updating the sound driver on your laptop?
Customer: it's a tv
JA: Anything else you want the computer expert to know before I connect you?
Customer: this is for my toshiba tv
Submitted: 1 month ago.
Category: TV
Expert:  Jack replied 1 month ago.

Hello, My name is ***** ***** I'll be helping you with this.
I am reviewing your question and will post again momentarily.
Please send me a hello in the mean time so i know you can see my reply ?

Expert:  Jack replied 1 month ago.

LOL i think that the computer that greeted you locked on "sound driver" and switched to computer interaction

Customer: replied 1 month ago.
hello
Expert:  Jack replied 1 month ago.

Hi

You are saying that the sound cuts with the sound bar ?

How about the tv`s speakers ?

Sorry , a bit early for a phone call

Customer: replied 1 month ago.
let's do it by chat
Expert:  Jack replied 1 month ago.

O.k then i`ll have to close down that phone offer otherwise it will be posted for all techs to see and one may take you up on that

Customer: replied 1 month ago.
it cuts off with tv speakers
Expert:  Jack replied 1 month ago.

O.k then just to be specific , it cuts off with the tv speakers and sound bar ?

Customer: replied 1 month ago.
chat is fine
Expert:  Jack replied 1 month ago.

Did you see my last question ?

Sorry but i`m a stickler for details

Customer: replied 1 month ago.
let's start over. my tv sound cuts off and i must turn it off to get sound back. Tv speakers not sound
Expert:  Jack replied 1 month ago.

Yes indeed lets start again

Do you have a sound bar ?

Does it also cut off if you do have one

Expert:  Jack replied 1 month ago.

Phone request is now closed , just saved you $26

Customer: replied 1 month ago.
I'm back. My tv Toshiba 72MX196 sound goes off and I must turn off to get sound back.
Expert:  Jack replied 1 month ago.

What is connected to this tv , cable box , dvd ,games etc. ?

Expert:  Jack replied 1 month ago.

You mentioned a sound bar in your opening post , is that so ?

Customer: replied 1 month ago.
i don't want a phone call
Expert:  Jack replied 1 month ago.

I know , i cancelled it

Customer: replied 1 month ago.
it is connected to cable. i bought a sound bar but it still cuts off
Customer: replied 1 month ago.
please come back. no phone call needed. thanks
Expert:  Jack replied 1 month ago.

O.k then try this , instead of connecting the sound bar to the tv , connect it directly to the cable box audio outs , if they are used by the tv then disconnect the tv`s audio

Expert:  Jack replied 1 month ago.

I am here , can`t you see my replies ???

Expert:  Jack replied 1 month ago.

Refresh your page !!

Expert:  Jack replied 1 month ago.

Can you see me now ?

Customer: replied 1 month ago.
i see your replies now
Expert:  Jack replied 1 month ago.

O.k then try this , instead of connecting the sound bar to the tv , connect it directly to the cable box audio outs , if they are used by the tv then disconnect the tv`s audio , its bad anyway and that is likely the tv`s audio circuit/main board that is defective

Customer: replied 1 month ago.
How do I disconnect the tv audio
Customer: replied 1 month ago.
how do i disconnect tv audio
Expert:  Jack replied 1 month ago.

I meant at the back of the cable box

Depending on how you are connected , if you have rca left/right

Never mind the tv`s audio , see if you can connect your sound bar there

Customer: replied 1 month ago.
thank you. I will try but I'm not too good with electronics
Expert:  Jack replied 1 month ago.

Its just a pair of rca plug , who connected that sound bar anyway ?

Expert:  Jack replied 1 month ago.

Look at the back of the cable box for the left/right audio outs and if they are alttready in use by the tv then disconnect those and plug the sound bar instead , thats what i meant earlier

Expert:  Jack replied 1 month ago.

This will fix your problem without having to replace the tv`s main board and assuming the cable box is not the culprit here

Expert:  Jack replied 1 month ago.

This will verify that as well

Expert:  Jack replied 1 month ago.

If that answers your questions for now then PLEASE DO TAKE THE TIME TO RATE (stars above and submit), it does not close this post , you can come back at any time without additional charges if you have further questions or need help and it gets this independent tech. paid for his time helping you .

Expert:  Jack replied 1 month ago.

Any questions on this ?
Remember that you can come back here at any time after rating (no additional charges) if you have other questions related to that

If not for now then PLEASE DO RATE , it doesn`t cost you anything more and I get paid for my time.