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James I
James I, Engineer
Category: TV
Satisfied Customers: 86
Experience:  Director at Secure ITC Soltuions
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A hotel donated 90 TV's for our less affluent familes. Model

Customer Question

A hotel donated 90 TV's for our less affluent familes. Model # 32hfl5860d/27. We purchased a Anderic master remote RR2573, but are still not able to unlock the tv to consumer
JA: What's the model number of your TV? How old is it?
Customer: 32hfl5860d/27 May 2008
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu works
JA: How long has this been an issue? What happened right before this popped up?
Customer: The TV's are set in commercial/hotel mode so we can not give them to our people to use
JA: Is there anything else important you think the expert should know?
Customer: not at this time
Submitted: 1 month ago.
Category: TV
Expert:  James I replied 1 month ago.

Hi its worth asking the hotel who donated the TV's if they have the Guest Pro remote for this range, if not providing the TV isn't in high security mode you should be able to access the hospitality mode by switching the TV on then keying in 3,1,9,7,5,3,MUTE from the guest remote.

Let me know if the code above works.

Expert:  James I replied 1 month ago.

If the above code doesnt work the Guest Pro remote (model RC2573GR) for this range can be purchased here for around $25, if the Hotel dont have one they coul provide you with.

Due to the age of the appliance you may also wish to give Hospitality support a call on 1(###) ###-####who can talk you through some other options.

Let me know if I can be of any further assistance.

Expert:  James I replied 1 month ago.

I haven't heard back and just wanted to ask if you needed any further assistance?

Expert:  James I replied 1 month ago.

Please rate the service using the star rating so I can close the case.