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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Our tv reception is out we lost our manuels in a flood I

Customer Question

Our tv reception is out we lost our manuels in a flood I need someone to tell me how to rescan or reboot our tv
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Samsung model LN46B500p3f
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Can I call and talk to a real person?
JA: How long has this been an issue? What happened right before this popped up?
Customer: The cable provider has been upgrading in this area and that started the problems 2 weeks ago
JA: Is there anything else the TV Technician should be aware of?
Customer: Don't think so
Submitted: 1 month ago.
Category: TV
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Expert:  Nathan replied 1 month ago.

Are you using the tv with basic cable (coax only), or a cable box?