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Jack
Jack, Technician
Category: TV
Satisfied Customers: 9386
Experience:  40 years experience as audio,video repair and installation tech
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When I power it on the light turns red and it doesn't come

Customer Question

when I power it on the green light turns red and it doesn't come on.
JA: What's the model number of your TV? How old is it?
Customer: 10 years old I have to go look for the model number.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I just spent an hour with Comcast and he determined that the problem is the tv, at first the green power button would flash and then the red lamp light comes on. I took out the lamp and reinstalled it now the green light on the power turns red.
JA: How long has this been an issue? What happened right before this popped up?
Customer: there was sound but no picture and it just started this morning last night it was fine,.
JA: Is there anything else the TV Technician should be aware of?
Customer: no maybe it's the lamp, if the lamp is dead would this happen?
Submitted: 1 month ago.
Category: TV
Expert:  Jack replied 1 month ago.

Hello, My name is ***** ***** I'll be helping you with this.
I am reviewing your question and will post again momentarily.
A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Also ,Could you please give me the model number written on the tv`s back cover ?

Customer: replied 1 month ago.
kdf42e2000 11/2006 is the date on the back
Expert:  Jack replied 1 month ago.

Thank you

At this time what does the light do at front

Does it blink ?

Customer: replied 1 month ago.
no please type
Expert:  Jack replied 1 month ago.

That was an automated offer from the website, not me ,not an employee here but an independent tech. and you can just ignore it if you don`t want it

Customer: replied 1 month ago.
Expert:  Jack replied 1 month ago.

Does it blink 3 times/pause/3 times and so on ?

Customer: replied 1 month ago.
let me check give me a minute
Customer: replied 1 month ago.
when I turn it on the green light flashes 4 times then turns red and flashes in a series of 3 times so the answer to your question is yes
Expert:  Jack replied 1 month ago.

Your original error was the correct one , the tv blinks green normally when turning on but with a defective lamp the lamp light came on

Now what you have is either an open or not closed securely lamp door/cover , that is what the 3 blinks code tells you

First you need a lamp

Customer: replied 1 month ago.
ok thank you very much, I will get one.
Expert:  Jack replied 1 month ago.

Want me to find you one ?

Customer: replied 1 month ago.
no I have already replaced it once and no how to do it, thank you
Expert:  Jack replied 1 month ago.

Here is one with 1 year warranty ; http://www.shopjimmy.com/sony-xl-2400-dlp-replacement-lamp-with-philips-bulb.htm

Then a 6 months ; http://www.shopjimmy.com/sony-xl-2400-dlp-replacement-lamp-with-osram-neolux-bulb.htm

Do not go cheaper than that like those cheap $24 knock offs , you`d be asking for trouble only

If that answers your questions for now then PLEASE DO TAKE THE TIME TO RATE (stars above and submit), it does not close this post , you can come back at any time without additional charges if you have further questions or need help and it gets this independent tech. paid for his time helping you .

Expert:  Jack replied 1 month ago.

Any questions on this ?
Remember that you can come back here at any time after rating (no additional charges) if you have other questions related to that

If not for now then PLEASE DO RATE , it doesn`t cost you anything more and I get paid for my time.