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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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After downloading a software update as requested yesterday I

Customer Question

After downloading a software update as requested yesterday I can no longer receive filmon on my Sony Bravia TV. Model is KD-49XE80077
JA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?
Customer: Purchased new on 10/06/2017
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have tried re loading Google nd Netflix, nothing works
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I am at my holiday home in Portugal and have fibre optic internet supplied by MEO. I pay a monthly subscription for Netflix and it was working ok prior to software download yesterday.
Submitted: 1 month ago.
Category: TV
Expert:  crash2199 replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 1 month ago.

I apologize that you had to wait a long time for a response.

Do you still need help with your issue?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Unavailable at the minute, but would appreciate a call around 8pm
Expert:  crash2199 replied 1 month ago.

You can send a phone call request on your end whenever you are available