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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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All of a sudden my tv will not communicate with my wireless

Customer Question

all of a sudden my tv will not communicate with my wireless router...the diagnostics on the router are working fine but my tv will no longer connect
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: please give me a min
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: just the samsung LED tv series 5
JA: How long has this been an issue? What happened right before this popped up?
Customer: within the last 24 hours we cannot connect with router
JA: Is there anything else important you think the TV Technician should know?
Customer: router still connects with other devices i.e. iPad..etc just not the TV
Submitted: 1 month ago.
Category: TV
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please