How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Sorry. I was just talking to you and I had to exit to reload

Customer Question

Sorry. I was just talking to you and I had to exit to reload my Visa card.
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: Don't understand.
JA: What confuses you?
Customer: Don't see a down arrow.
JA: Who makes your TV? How old is it?
Customer: RCA Model L26HD31R
JA: What have you tried so far with your l26hd31r?
Customer: When I turn it on the green light says it is on but the screen stays blank. Have unplugged it and left it and then plugged it back in but the screen still stays black.
JA: Anything else you want the TV expert to know before I connect you?
Customer: I know nothing about electronics, so he will have to explain everything.
Submitted: 3 months ago.
Category: TV
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Are you still getting sound from the tv?
Can you see the rca menu screens at all?