Facing TV Problems? Ask a TV Technician.
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
- Have you tried to unplug TV and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?If not yet, please try it now and reply back with the result.
Sorry to hear that, it is definitely Xfinity DVR box internal issue which isn't getting signals for some reason or has become unable to process the signals due to internal failure, TV itself is just fine. Please call your cable service company and ask them to check the signals at your end or replace the DVR box to resolve the problem.
I hope these info will help. If you have any additional questions, feel free to ask.
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