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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Have problem with mt uverse remote.Talked to them and they

Customer Question

Have problem with mt uverse remote.Talked to them and they say it is not the remote.They sayit is the tv
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: samsung un28h4500. 1 year
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: All other tv are ok they are samsung also
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been an issue for about a week. uverse sent me a new remote. I have the same problem with the new remote I received today
JA: Is there anything else important you think the TV Technician should know?
Customer: NO
Submitted: 2 months ago.
Category: TV
Expert:  Jack replied 2 months ago.

Hi , I`m Jack , I will be helping you today
Could you please send me a hello so i know you see my reply ?