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Sony bravia smart tv ear and hdmi port one input just

Customer Question
sony bravia smart tv ear...
sony bravia smart tv ear jack and hdmi port one input just stopped working
JA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?
Customer: two years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no just the ear and hdmi one imput
JA: How long has this been an issue? What happened right before this popped up?
Customer: just started a week ago
JA: Is there anything else the TV Technician should be aware of?
Customer: no none
Submitted: 5 months ago.Category: TV
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Answered in 5 minutes by:
5/26/2017
TV Technician: Aric, Technician replied 5 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,084
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

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TV Technician: Aric, Technician replied 5 months ago

What's the model number off the back of the Sony set and are you looking to fix this yourself or?

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TV Technician: Aric, Technician replied 5 months ago

Did you need assistance with something today?

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Customer reply replied 5 months ago
KDL-60w630b
TV Technician: Aric, Technician replied 5 months ago

Thanks. And are you looking to fix this yourself or?

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Customer reply replied 5 months ago
What is the response ?
TV Technician: Aric, Technician replied 5 months ago

Thanks. And are you looking to fix this yourself or?

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Customer reply replied 5 months ago
Answer now or just refund my money now
TV Technician: Nathan, Installer replied 5 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,406
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

I'd be happy to help you with this, but please understand that this is a conversation requiring back and forth communication to gather details, diagnose, and troubleshoot. Do you wish to continue?

If so, please tell me what you have been connecting to the headphone jack and to hdmi1, as well as please try testing that same device on another hdmi port and let me know if it works on hdmi2, hdmi3, etc.

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TV Technician: Nathan, Installer replied 5 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,557
2,557 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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