Facing TV Problems? Ask a TV Technician.
Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Who is your channel provider? comcast or directv or time warner or....
What is on the tv screen right now?
Appears the site sent you an automatic pop up for phone call service.
A phone call is NOT needed to obtain a written answer. This offer was not sent by me, and I am not available by phone but another expert may be.
In the mean time we can continue our chat...
Please try this:
-leave the tv on.
-locate the POWER cord for the Bell box and unplug it from the wall.
-wait 10 seconds then plug that power cord back in.
-watch the tv screen as the box boots up (press power on box if needed).
REPLY back and let me know.
Appears another expert just agreed to call you on the phone. Please wait for them to call you. If you don't hear from them within one hour, feel free to reply back here and we can continue.