Facing TV Problems? Ask a TV Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.
Can you please try to get to the back of the tv, as it is necessary to get the model number for us to discuss specific details about the tv .
It is on a sticker on the back, usually near the power cord
most wall mounts will tip or tilt out enough to make connections and see that info, or stick your phone back there to snap a picture of the tag
Great, thank you for checking.
What you are experiencing is an issue of the eco sensor adjusting to the room brightness, but over correcting.
Press the Home button then go to the Settings (gear) menu, then System, then Eco Solution, and set that to OFF.
Let me know if that works for you.
It should be off, that is what I was wanting you to set to off.
Try setting the energy saving mode to the disabled setting also, then change the sensor to disabled
Great! Glad that did the trick for you!
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