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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We have sound but no picture on our Samsung smart tv, We

Customer Question

We have sound but no picture on our Samsung smart tv
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: We bought it at Costco last August so 9 months old. We unplugged it but didn't leave it off for a few hours. I'll try that.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No. I can change the channels but nothing visual. Our little tv in the bedroom works.
JA: How long has this been an issue? What happened right before this popped up?
Customer: We have been away for 5 weeks and nobody has been here. It worked fine when we left but when we turned it on , no picture.
JA: Is there anything else the expert should be aware of?
Customer: We have direct tv . Don't know if that's important or not. Our little tv is on the satillite as well.
Submitted: 3 months ago.
Category: TV
Expert:  Anthony_Infotech replied 3 months ago.

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Expert:  Anthony_Infotech replied 3 months ago.

If you press the menu button of the sets own remote control does the menu come up please or not?

Anthony