How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Master Fix It Your Own Question
Master Fix It
Master Fix It, Technician
Category: TV
Satisfied Customers: 9568
Experience:  25 + Years experience repairing TVs, VCRs Computer etc.
Type Your TV Question Here...
Master Fix It is online now
A new question is answered every 9 seconds

The TV doesn't respond to its remote control. I can only use

Customer Question

The TV doesn't respond to its remote control. I can only use it for starting the TV.
JA: What's the model number of your TV? How old is it?
Customer: Sony Bravia KDL-32EX520 I don't know it's age for sure... 5 years perhaps
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The buttons of the tv work. The problem is that I tried to do a reset to factory settings and now the tv wants me to set up a parental code, but I can't enter numbers because it does not react to the remote
JA: How long has this been an issue? What happened right before this popped up?
Customer: I hooked up a PS3 console to the tv. Besides that, it also has a Sony Blu-Ray player attached. It seems like a sync issue, but the syn menu button on my remote does not work.
JA: Is there anything else the expert should be aware of?
Customer: I already removed all connected devices.
Submitted: 3 months ago.
Category: TV
Expert:  Master Fix It replied 3 months ago.

Hi I am sorry to hear that.

Is this the original remote for this TV?Or is is a universal one?

And if you can turn on the TV, can you also turn it off still with this remote?

Thank you

Tech Michael

Customer: replied 3 months ago.
Hi, it is the original remote, yes. I changed the batteries and followed everything I could find in the troubleshooting manual. Turning off the tv with the remote does not work.
Expert:  Master Fix It replied 3 months ago.

Thank you for that info.

Usually this is a failing remote control. There is another board inside this TV that receives the signals, and that can fail as well. But in this instance, it sounds more like just the remote is failing. But try one thing for me?

Unplug your TV from the wall (power) for 5 full minutes, in the meantime, replace the batteries with ONLY Brand New Duracell Batteries. But when you change the batteries, check the contacts in the battery box on the remote. make sure they all look clean bright and shiny, if they dont, please let me know.

If all looks good, replace the batteries. Then plug your TV back in, this causes a rest of the electronics.

If all works then Great!

But if not you will need a new exact replacement remote control for your TV.

The best place to get that is either of these two websites: and

They have brand new exact replacement remotes for just about every device out there;-)

Also they ship quickly, the same day you call to place your order.

All they will need from you is the full model # of your TV and the payment method.

In any case, I will stick with you until this is complete please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Thank you and have a Wonderful day!

No additional cost to rate kind;-)
Tech Michael