Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
I need some details in order to help you:
1) What's the model number off of the back of the TV?
2) What exactly does the message say? I can't see it, so have no way of knowing what it is.
3) What do you have connected to the "TV" Input- cable box, satellite box, HDTV antenna, etc.?
Please view my reply and send one back.
Please reply back to the rest of the info requested if you need help solving this.
I'm not available by phone- the website sends that offer without my consent. You can ignore it. I'm going to garnish a guess and say you have Verizon Fios connected here is that correct?
The "Something's not quite right" message is generated by the Verizon box- meaning the issue is with Fios or their equipment. The only thing on a user level you can try is to unplug the power cord from the back of the Fios box for 30 seconds- and then plug it back in to fully reboot the box. Once it comes back up this can sometimes clear the issue. However if it does not, then your next step is to contact your cable provider (Verizon) as they are responsible for that message and may need to either refresh the signal or swap out the cable box.
Steps to solve that message and contact for Verizon can be found at the link below:
That "Initial Download....." message is directly generated by the cable box or router, so you will need to look towards that equipment and your cable provider for a solution.
Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?
Do you need further assistance with this?
I don't handle your Paypal billing- that is something you would handle yourself. I’m a user of the site like you, so I don’t have any insight into your account, billing, or what you’re seeing on your end. You can contact Customer Service directly at: http://ww2.justanswer.com/help if you’d like.