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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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How do i get out of game mode and go back to tv? Samsung.

Customer Question

how do i get out of game mode and go back to tv?
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Samsung. where do i find model number?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: not on all inputs. Trying to get tv, but get blank screen with game mode on
JA: How long has this been an issue? What happened right before this popped up?
Customer: i usually watch Netflix, so don't use tv mode very often. It has been months since i last did
JA: Is there anything else important you think the expert should know?
Customer: just want to watch tv
Submitted: 3 months ago.
Category: TV
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Aric replied 3 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 3 months ago.

I would need at least the following info in order to try and assist:

1) The full model number off of the back of the TV.

2) Specifically what is connected to it that you are trying to watch (cable box, satellite box, Roku, Fire stick, DVD player, etc.)?

3) What do you mean by "Game Mode"- what exactly do you see on your screen?

Customer: replied 3 months ago.
Ok. Could you call me for same price?
Expert:  Aric replied 3 months ago.

No. I am not available by phone and the website sends that offer without my consent.

I would need at least the following info in order to try and assist:

1) The full model number off of the back of the TV.

2) Specifically what is connected to it that you are trying to watch (cable box, satellite box, Roku, Fire stick, DVD player, etc.)?

3) What do you mean by "Game Mode"- what exactly do you see on your screen?

Customer: replied 3 months ago.
Ok. My model number is *****
Expert:  Aric replied 3 months ago.

Thank you, ***** ***** all of the information requested:

2) Specifically what is connected to it that you are trying to watch (cable box, satellite box, Roku, Fire stick, DVD player, etc.)?

3) What do you mean by "Game Mode"- what exactly do you see on your screen?

Customer: replied 3 months ago.
Connected is xfinity box and Samsung DVD player
Expert:  Aric replied 3 months ago.

#3?

Customer: replied 3 months ago.
The screen says speed info and game mode then blank blue screen
Customer: replied 3 months ago.
Are you there?
Expert:  Aric replied 3 months ago.

Yes I'm here, you posted 10 seconds ago- I need time to type as I'm not a computer. Do you have the original Samsung remote nearby?

Customer: replied 3 months ago.
I have remote
Expert:  Aric replied 3 months ago.

You use the Source button on the original Samsung remote to change between Sources (DVD, Cable Box, etc.). So are you set to the correct Input for Xfinity? Have you tried changing it?

Customer: replied 3 months ago.
I used the source button to connect what is usually the TV, but I get the speed with game mode in the box in the upper left-hand corner then the screen goes blank
Customer: replied 3 months ago.
Unfortunately this is not working for me. I have to go to my text to get your reply and I'm on my cell phone. And I have an appointment so I'll need to leave. Please cancel my request
Expert:  Master Fix It replied 3 months ago.

Hi, This is Tech Michael, I can help you by phone if you like?

If so, let me know your time zone and the best time to call you;-)

Thanks

Tech Michael