Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
I would need at least the following info in order to try and assist:
1) The full model number off of the back of the TV.
2) Specifically what is connected to it that you are trying to watch (cable box, satellite box, Roku, Fire stick, DVD player, etc.)?
3) What do you mean by "Game Mode"- what exactly do you see on your screen?
No. I am not available by phone and the website sends that offer without my consent.
Thank you, ***** ***** all of the information requested:
Yes I'm here, you posted 10 seconds ago- I need time to type as I'm not a computer. Do you have the original Samsung remote nearby?
You use the Source button on the original Samsung remote to change between Sources (DVD, Cable Box, etc.). So are you set to the correct Input for Xfinity? Have you tried changing it?
Hi, This is Tech Michael, I can help you by phone if you like?
If so, let me know your time zone and the best time to call you;-)