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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My picture size has changed, I watch the stock market and

Customer Question

my picture size has changed, I watch the stock market and now the bottom ticker is no longer visible and every on line manual tells me to use my remote and press the home button, my remote does not have a home button, how to I get my picture setting back to where it was?
JA: What's the make/model of your device? How old is it?
Customer: Its 3 months old, sony tv bravia 4K 55 inch
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just started today when i turned the tv on so i don't know if I sat on the remote and changed a setting or not
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no thank you
Submitted: 2 months ago.
Category: TV
Expert:  Mike G. replied 2 months ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

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