That is not how the site works, Gary.
We are all licensed experts here, and we charge a fair price for service. 5$ is not the price, only the initial deposit, you agreed to the full amount on the payment page. If you go back as well as check the confirmation email, you will see the total amount you agreed to where it states that you pay 5 to post your question and the remaining balance that you would be charged upon receiving an answer. Rationally you can’t expect highly trained and licensed service professionals to work for $5 or less. For comparison purposes, had you called a technician out to his home, you'd be paying a minimum $100 service call for the exact same answer.
I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.
Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. I apologize this is not the outcome you had hoped for, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately. Rating 1 or 2, or not rating at all, does not produce a refund, it only penalizes me for trying to help. Similarly asking for a refund or not honoring the full price you agreed to has the effect of forcing me to work for free for my time spent helping you.