Facing TV Problems? Ask a TV Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.
Could you please recheck on the back of the tv for the complete model number? What you sent is a part number of a different component, not the actual tv.
Is the tv owned by you and provided for the tenant to use? Or does she own it?