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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Cannot turn on. Samsung model#BN64-02317A-00, No ,but

Customer Question

cannot turn on. Samsung model#BN64-02317A-00
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: No ,but optimum told me to call you as it was not their promblem
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I am not the tenant .Please call her now on the following number 1843 860 - 4553. No the other tv source/inputs work
JA: How long has this been an issue? What happened right before this popped up?
Customer: cablevision /optimum installed their boxes two or three days ago
JA: Is there anything else the expert should be aware of?
Customer: No but if you give me his direct phone number I will have the tenant Emily Boaz give him a ring
Submitted: 4 months ago.
Category: TV
Expert:  Nathan replied 4 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Expert:  Nathan replied 4 months ago.

Could you please recheck on the back of the tv for the complete model number? What you sent is a part number of a different component, not the actual tv.

Is the tv owned by you and provided for the tenant to use? Or does she own it?