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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Our Vizio TV isn't working. Last time watching it the screen

Customer Question

Our Vizio TV isn't working. Last time watching it the screen became black with the sound still on.
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: I shut off the TV ( Vizio VO47L FHDTV10A
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The input button was pushed but nothing. I have the TV on but now no screen or sound. Our 2nd Vizio in a separate room works fine
JA: How long has this been an issue? What happened right before this popped up?
Customer: My wife was out of town for ten days so Iwatched tv in her room
JA: Is there anything else the expert should be aware of?
Customer: Got me and thanks for any help
Submitted: 2 months ago.
Category: TV
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please