Facing TV Problems? Ask a TV Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.
What is the model number of the tv?What does it show (in the tv menu, usually under advanced, info, diagnostics, or help) as the current firmware version?
It is imperative that you reply back to me here, on your original question only, please.
Posting new/duplicate questions costs you more each time and hinders my ability to reply.
Please reply back here on this page when ready. I need the model number printed on a sticker on the back of the tv.