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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We can't get out remote to turn on the TV. Just a sec, we're

Customer Question

We can't get out remote to turn on the TV.
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: Just a sec, we're looking it up. Here ya go: UN40EH5000F
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes, the menu works, but only manually.
JA: How long has this been an issue? What happened right before this popped up?
Customer: We just got the TV today. We moved it from our old residence to our new residence.
JA: Is there anything else important you think the TV Technician should know?
Customer: Yes, we can't get the volume to work. The remote is the one we were given from Time Warner/Spectrum that works with the cable.
Submitted: 5 months ago.
Category: TV
Expert:  Aric replied 5 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 5 months ago.

I need some more info to sort this.

Was this TW remote every programmed to turn the TV on and off and control volume?

Also how about the original Samsung remote- does that work?

Expert:  Aric replied 5 months ago.

Please read my reply and reply back.