How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I'm trying to connect an external dvd player to the tv. I

Customer Question

I'm trying to connect an external dvd player to the tv. I did it to an older Vizio but this one is only about 2 yrs old and I can't get it
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: the tv is 2 yrs old last month and the model number is *****
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was going to play a movie yesterday
JA: Is there anything else important you think the expert should know?
Customer: no
Submitted: 5 months ago.
Category: TV
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you tell me to which port on the TV you are connecting it to?

EG: HDMI 2?

Please let me know

Customer: replied 5 months ago.
on my older vizio I used the cable that has red,, white,and yellow on both ends
Expert:  Richard replied 5 months ago.

ok, are you connecting it to the yellow, red and white ports on this TV?

Customer: replied 5 months ago.
no I don't want to pay the extra thank you
Expert:  Richard replied 5 months ago.

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last question I sent you please