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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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How do i up date software on my smart TV, bravia kdl46nx711,

Customer Question

how do i up date software on my smart TV
JA: Just to clarify, what's the exact make and model of your smart tv?
Customer: bravia kdl46nx711
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 6 years
JA: Anything else you want the electronics expert to know before I connect you?
Customer: [ tried PKG 5.018 AAS
Submitted: 5 months ago.
Category: TV
Expert:  Shahid replied 5 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 5 months ago.

- What trouble you're facing in TV that needs software update?

Customer: replied 5 months ago.
Cannot connect TV to internet
Customer: replied 5 months ago.
Cannot connect TV to internet. Hello Last time Tech Support told me to down load new software
Customer: replied 5 months ago.
Do I need new software PKG 5.060 AAS
Expert:  Shahid replied 5 months ago.

OK, do you get any error on screen when try to connect TV to internet?

Customer: replied 5 months ago.
Expert:  Shahid replied 5 months ago.

OK, what error message appears on screen?