How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Tv turns on the light turns but no picture or sound it

Customer Question

tv turns on the light turns green but no picture or sound it worked yesterday ok.
JA: What's the make and model of your tv? Have you had any issues with the sound before?
Customer: palasonic tvmodelftv807mw no problem until today
JA: How long has this been going on? What troubleshooting have you tried?
Customer: fine until tonight checked all plugs and power .first time on today , played games last night ok.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I can only answer questions for you if you ask
Submitted: 4 months ago.
Category: TV
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please