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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The tv does not show picture it comes on with smart logo it

Customer Question

The tv does not show picture it comes on with smart logo it turns off
JA: What's the make and model of your tv? Have you had any issues with the picture before?
Customer: Series 6400 smart led tv
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No the other ttvs are working
JA: How long has this been an issue? What happened right before this popped up?
Customer: 5 hrs ago never had this problem it comes on the turns off we disconnected all sources connected to the tv and reconnected tv does not get any picture when we unplug turn tv on logo appears and then nothing
JA: Is there anything else the TV Technician should be aware of?
Customer: No
Submitted: 4 months ago.
Category: TV
Expert:  Nathan replied 4 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Expert:  Nathan replied 4 months ago.

Could you please give me the complete model number from the back of the tv?

Expert:  Nathan replied 4 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan