We are all licensed experts here, and we charge a fair price for service. 5$ is not the price and never was, that is only the initial deposit, you agreed to the full amount on the payment page. Rationally you can’t expect highly trained and licensed service professionals to work for $5 or less.
I apologize I can't offer a more optimistic answer here, but for comparison purposes had you called a tech out, you'd be paying a minimum of $125 for this exact same answer.
I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.
Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. I apologize this is not the outcome you had hoped for, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately. Rating 1 or 2, or not rating at all, does not produce a refund, it only penalizes me for trying to help. Similarly, asking for a refund or discount would have the effect of me having to work for free for my time spent in good faith to help you.