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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Sound stopped on my Sony. Direct tv could find nothing

Customer Question

Sound stopped on my Sony. Direct tv could find nothing wrong. Followed above instructions - sound now works on Apple TV but regular tv now I get no sound and now no pic on regular tv
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Brand new (January 2017) top of the line 65"Sony
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works. Apple TV I put now working with sound
JA: How long has this been an issue? What happened right before this popped up?
Customer: Yesterday evening it started . Tv was off all day
JA: Is there anything else the expert should be aware of?
Customer: No
Submitted: 4 months ago.
Category: TV
Expert:  Shahid replied 4 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 4 months ago.

- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result.