Facing TV Problems? Ask a TV Technician.
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?If not yet, please try it now and reply back with the result.
OK, please find button on cable remote labeled as Format or HDzoom or Zoom or Wide, press it a few times to see if it change picture size?
OK, can you try another video source to TV such as DVD player etc as a test to see if TV shows normal size picture?
Can you please get one and connect it to TV as a test?
This test will help to determine if problem is with TV or cable box.
OK, we can continue it at later time to move forward as currently we are stuck.
Can you connect this cable box to another TV to confirm it?
No problem, take your time.