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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Panasonic television (model TC26LX70) all of a sudden is

Customer Question

My Panasonic television (model TC26LX70) all of a sudden is not showing the full size picture. Any suggestions?
JA: Just to clarify, what's the exact model of your Panasonic? And can you guesstimate how old it is?
Customer: I believe the model is TC26LX70 or it may be LY7099057 and it is probably 10 years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has been going on for about a month. I contacted our television provider, Spectrum, and ran through their process, but no luck.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Not that I am aware of.
Submitted: 4 months ago.
Category: TV
Expert:  Shahid replied 4 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 4 months ago.

- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result.

Customer: replied 4 months ago.
I tried to unplug both the TV and cable box power cords and I still don't have a full picture.
Expert:  Shahid replied 4 months ago.

OK, please find button on cable remote labeled as Format or HDzoom or Zoom or Wide, press it a few times to see if it change picture size?

Customer: replied 4 months ago.
I have already tried that also and no luck.
Expert:  Shahid replied 4 months ago.

OK, can you try another video source to TV such as DVD player etc as a test to see if TV shows normal size picture?

Customer: replied 4 months ago.
There is no DVD player or other video source connected to this TV.
Expert:  Shahid replied 4 months ago.

Can you please get one and connect it to TV as a test?

Expert:  Shahid replied 4 months ago.

This test will help to determine if problem is with TV or cable box.

Customer: replied 4 months ago.
Don't have one available.
Expert:  Shahid replied 4 months ago.

OK, we can continue it at later time to move forward as currently we are stuck.

Can you connect this cable box to another TV to confirm it?

Customer: replied 4 months ago.
OK, but I will have to get back to you later.
Expert:  Shahid replied 4 months ago.

No problem, take your time.