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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It can't be turned off, and it won't bring up stations. 3 or

Customer Question

It can't be turned off, and it won't bring up stations.
JA: What's the model number of your TV? How old is it?
Customer: 3 or 4 years. I will have to go look for model #
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I think not. I think we can't go to sources/inputs
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just last night. First the remotes wouldn't work, they it went to just one network, then we lost that network
JA: Is there anything else important you think the expert should know?
Customer: I am not skilled to know what else might be important
Submitted: 4 months ago.
Category: TV
Expert:  Mike G. replied 4 months ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

Who is your channel provider? comcast or directv or time warner or....