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crash2199, Technician
Category: TV
Satisfied Customers: 20219
Experience:  10+ years
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I do not know how I turned it on, but I have picture in

Customer Question

I do not know how I turned it on, but I have picture in picture on screen and haven't been able to turn it off.
JA: What's the model number of your TV? How old is it?
Customer: SONY BRAVIA XBR-65x750D I have had it for about six months
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No, it doesn't happen with Netflix.The only Menu is Synch Menu or Action Menu.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I used Apple Airplay display to do a workshop. I did not intentionally turn it on.
JA: Is there anything else important you think the expert should know?
Customer: no.
Submitted: 5 months ago.
Category: TV
Expert:  crash2199 replied 5 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 5 months ago.

To exit the PIP (picture in picture) option, press the RETURN button on your remote

Let me know if that works

Customer: replied 5 months ago.
Expert:  crash2199 replied 5 months ago.

Have you tried powering cycling your TV by removing the power cord from the back?

Expert:  crash2199 replied 4 months ago.


It has been a while since we spoke last but it appears the issue has not been resolved.

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