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crash2199
crash2199, Technician
Category: TV
Satisfied Customers: 20219
Experience:  10+ years
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I do not know how I turned it on, but I have picture in

Customer Question

I do not know how I turned it on, but I have picture in picture on screen and haven't been able to turn it off.
JA: What's the model number of your TV? How old is it?
Customer: SONY BRAVIA XBR-65x750D I have had it for about six months
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No, it doesn't happen with Netflix.The only Menu is Synch Menu or Action Menu.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I used Apple Airplay display to do a workshop. I did not intentionally turn it on.
JA: Is there anything else important you think the expert should know?
Customer: no.
Submitted: 5 months ago.
Category: TV
Expert:  crash2199 replied 5 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 5 months ago.

To exit the PIP (picture in picture) option, press the RETURN button on your remote

Let me know if that works

Customer: replied 5 months ago.
nope.
Expert:  crash2199 replied 5 months ago.

Have you tried powering cycling your TV by removing the power cord from the back?

Expert:  crash2199 replied 4 months ago.

Hi,

It has been a while since we spoke last but it appears the issue has not been resolved.

Do you still need help with your issue? If the issue has been resolved or you do not need anymore help, please take a minute to rate our session as 5 stars and press Submit otherwise, please reply back to me here so that I can continue to help you.